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Looking for help?

If you need any help for troubleshooting, mail to: PSD2 Support

 

The above supportmailbox is the preferred channel for all support requests..

 

A prerequisite for support as a Third Party Provider (TPP): you must either beapproved as a TPP or in process for approval at the national authorities.

 

To help us assist you analyzing and debugging connection issues, ifpossible please provide us the following information:

 

  • Source IP address of the requests
  • The full URL you're calling
  • A copy/dump of request and response - headers + payload. Sensitive information should be redacted.
  • Timestamp of the request(s)
  • Expected result
  • Details about your QWAC + QSeal certificates
  • Code snippet/test case toreproduce the request.