If you need any help for troubleshooting, mail to: PSD2 Support

The above supportmailbox is the preferred channel for all support requests..

A prerequisite for support as a Third Party Provider (TPP): you must either beapproved as a TPP or in process for approval at the national authorities.

To help us assist you analyzing and debugging connection issues, ifpossible please provide us the following information:

• Source IP address of the requests
• The full URL you're calling
• A copy/dump of request and response - headers + payload. Sensitive information should be redacted.
• Timestamp of the request(s)
• Expected result
• Details about your QWAC + QSeal certificates
• Code snippet/test case toreproduce the request.